AFRIKASIA TRAVEL & TOURS PTY LTD SOUTH AFRICA PRIVACY POLICY
Afrikasia Travel & Tours Pty Ltd South Africa (“Afrikasia,” “we,” “our,” or “us”) is committed to respecting and protecting individuals' privacy rights. This privacy policy explains what information we collect, how we use it, and with whom we share it. It is important that you fully understand what happens to the information we gather from you or other users of Afrikasia’s website and services. Please read this Privacy Statement carefully to understand how we will use and protect your personal information. This Privacy Policy is subject to any service agreement between Afrikasia and you. By using the Service or this Site, you acknowledge that you have read and understood this Privacy Policy. The Services are not directed to individuals under 16 years of age, and Afrikasia does not intentionally or knowingly collect Personal Information from such users.
1. THE SERVICES
We provide travel-related services, including but not limited to booking tours, travel packages, accommodations, and other travel-related activities. Afrikasia offers these services to customers ("Customers") who interact with our website and mobile applications (collectively, “Property”).
Afrikasia may provide or update ancillary services or additional services set forth above from time to time. Afrikasia has no direct engagement or interaction with the individuals that visit Customers’ services (users), except when responding to customer support inquiries. When you contact Afrikasia’s customer support team, we will process any Personal Information that you provide within the support request form, such as your name and email address, to respond to your request.
Afrikasia requires Customers to provide a privacy policy of their own, as required by applicable legislation, and, if required, to also provide an adequate notice to Users about this Policy.
2. THE PERSONAL INFORMATION THAT AFRIKASIA COLLECTS AND RECEIVES
We collect Personal Information from devices, Properties, and partners. As described in this Privacy Policy, through Afrikasia’s Services, we may collect Personal Information for providing the Services and for other specific purposes. Afrikasia only collects Personal Information that you have provided with consent or as instructed by law.
Afrikasia may change or update tools to collect information from time to time and may amend this privacy policy if the policy is impacted by a new tool. When interacting with the Property, Afrikasia may collect/receive the following information, which includes Personal Information:
Regarding your device: such as device type and model, browser type, network provider, language.
Regarding the Property: such as website usage data, booking history, and preferences.
Regarding your operating system: such as Android, iOS.
Regarding your mobile advertising identifiers: such as your Advertising ID (Apple IDFA or Google AAID).
Regarding your device provider: such as device IP address, network connection type, and device GPS location (only if you provide permission).
Regarding Information Afrikasia receives from partners: such as your age, gender, GPS location, zip code.
Regarding Information Afrikasia receives from Third Parties: such as non-precise device location based on IP address, device specifications, and user interests.
3. WHAT DOES AFRIKASIA DO WITH PERSONAL INFORMATION?
We use Personal Information to provide, improve, and for other lawful purposes. Afrikasia uses the Personal Information that it collects and receives to:
Provide the Services;
Enable and optimize the Services’ tools and features;
Improve the Services and continue developing the Services;
Maintain the Services;
Study and analyze the functionality of the Services and user activities;
Measure the Services’ activity for pricing purposes;
Provide support;
Evaluate users’ interests and behavior on a pseudonymous, anonymous basis for delivering tailored content if necessary;
Enforce terms, policies, and legal agreements;
Abide by court orders and warrants;
Collect debts and assist law enforcement agencies;
Prevent fraud, misappropriation, infringements, identity theft, and any other misuse of the Services;
Take any action in any legal dispute and proceeding.
Afrikasia is dedicated to processing Personal Information only for the purposes specified in this policy. To the extent relevant and within Afrikasia's technological and operational ability, Afrikasia will make efforts to maintain accurate information that is complete and up to date.
4. INFORMATION SHARING
We share Personal Information about you with partners, affiliates, law enforcement, and in case of a merger or acquisition. Afrikasia shares Personal Information for the following purposes:
With Trusted Partners: In order to enhance your travel experience and provide services that align with your preferences.
With Affiliates: To improve and provide better Services.
With Third Parties: For additional data and services such as fraud protection, analytics, and travel-related services.
With Law Enforcement and/or Government Agencies: As required by law or when Afrikasia believes in good faith that disclosure is necessary to protect its rights, your safety, or the safety of others, or to respond to a government request.
In a Merger or Acquisition: If Afrikasia is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of the transaction. Afrikasia will provide a prominent notice on the Site of any change in ownership or uses of this Personal Information if applicable.
In Other Circumstances: Where Afrikasia receives your written consent.
